Meet Trish, Manager and Business Owner

Trish has lived at the coast her whole life and enjoys selling and renting property to our friendly coastal locals but thrives on dealing with those who are yet to experience the beauty of our coast.

Achieving over 10 years' in Estate Agency, Trish started her career working for a large national agency, gaining experience in all aspects of the business at the very highest level from negotiating sales to running an office at management level.

Progressing her career further by setting up Richardsons in 2011 so she could concentrate on creating an Agency that was focused around what she believed in, the customer. Since that day she has been dedicated to growing the business and establishing a respected name within the industry. Her passion for people and property is what drove her forward. At the beginning, she was working single-handedly from dawn to dusk to build up her client base. Over time, through word of mouth and recommendations, clients naturally started coming to her.

After six years of carefully growing and nurturing the business, Trish was able to move to a larger, customer-facing office and employ experienced members of staff, offering a range of services, including residential sales and lettings, property management, mortgages and solicitors.

Standing out from the crowd for offering a 'No happy No Fee' policy, if you are unsatisfied with the service you have received from Richardsons you don't pay a penny. It is a credit to the company that this policy has not been utilised in the last six years.

This faith in the 'Richarson way' is further reflected in their open online reviews. There is no filtering of reviews, all customers are welcome to review directly to the review site.

"All types of businesses are on review sites so why not estate agents?" says Trish. "Being open and honest with customers is the best way to build up trust and having confidence in our service allows us the comfort of putting ourselves out there."

You can read these customer reviews at: www.rateragent.co.uk, an example of a review of Richardsons comes from R. Campbell in Whitley Bay.

"I have used Richardsons a number of times to find tenants and have always found it to be very good. The agent is always in touch and giving feedback on viewing, and letting you know if there is anything you can do to market the property better. The tenants are vetted thoroughly and the agent listens to what the customer is looking for in a tenant. I have used other agents in the past and have not got this level of professional and thorough service. I would definitely recommend Richardsons to others and my family have also used Richardsons already to advertise their property."

Another aspect of their service that sets Richardsons apart is the access they give to landlords and sellers when it comes to monitoring how their property is doing. Technology allows the client access to a 'back office login', meaning they can view all the action on their property at any time of the day should they wish to do so.

Considering all these little details, it is probably no surprise to hear that Trish, and therefore Richardsons, is regulated by Propertymark. The Association of Residential Letting Agents (ARLA) Propertymark is the UK's foremost professional and regulatory body for agents. Its members operate to professional standards far higher than those required by law and it offers both landlords and tenants peace of mind that they and their money are in safe hands, via Propertymark's Client Money Protection (CMP) scheme.

Trish says: "Education is imperative in the ever-changing property world and I believe it is important to give customers the most accurate and up to date professional advice possible. Being regulated by Propertymark shows our company's professionalism; Propertymark have a vigilant and thorough vetting procedure which is completed before gaining your licence with them. It is my hope that one day all agents will be licensed, to help bring more trust to the Industry. Richardsons growth and success is built entirely on recommendations and repeat business, no landlords have ever left Richardsons to take their properties elsewhere to be managed, which shows a high quality of service and professionalism."

Trish, who personally holds the ARLA qualification, believes that industry qualifications should be mandatory practice for all agents, not just those that chose to be.

If you are thinking of selling or renting your home, or in need of an agent to take over your property management, speak to Richardsons who can answer all your property needs.


Colette Richardson

Company Administrator

Initially employed to provide administration duties, Colette has now gained experience in all aspects of the business and is now also responsible for organising the repairs and maintenance of properties along with being our accompanied viewer, accompanying potential buyers and tenants on tours of our properties.

Colette has proven to be an asset to the company and has been a big help towards the success of the business.

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What some of our customers say about us

"Introduced to Richardsons through positive recommendation. Found Trish Richardson responsive to our instructions for renting our property, taking time to listen and to offer objective but realistic advice. Communication and consultation continued through the process of setting up advertising on the web and the period of viewings which was reassuring and informative. The web information satisfied our requirements. Trish takes the headache out of the whole rental process but is flexible and receptive to what further involvement we might wish. We opted to manage our own property once the tenants' contract was in place but the options were available to transfer this responsibility to Trish. When there is an extension of current tenants' contract required, Trish will undertake this without further cost. I would recommend the services of Richardsons, having felt confidence in the service received to date."
L. Farr, Northumberland
"I have been renting out property since 1987 and used to advertise and vet people myself. Over the last 10 years I have decided to use an estate agent that do credit checks and check references, I have used some local large estate agents who don't listen to the landlords requirements ,i.e. NO PETS and would keep asking you about letting to people with pets, I felt with some of these companies you are just a number and all they are after is commission. In the last few years the government introduced tenant deposit scheme to protect tenants from the minority of unscrupulous landlords which meant even more expense and bureaucracy, another money making scheme for the government and if the landlord did not comply large fines and possible imprisonment . I was contacted by Trish in 2010 when I had a house to let, she did all the paperwork and vetting keeping me up to date on viewings and the best part sorting out the deposit protection. I have used her four times up to now and would have no problem in recommending her, she is passionate about her job , gets results and is reasonably priced, if you still have any doubts you may contact me through Trish."
Andre, Whitley Bay
"I have used Richardsons a number of times to find tenants and have always found it to be very good. The agent is always in touch and giving feedback on viewing and letting you know if there is anything you can do to market the property better. The tenants are vetted thoroughly and the agent listens to what the customer is looking for in a tenant. I have used other agents in the past and have not got this level of professional and thorough service. I would definitely recommend Richardsons to others and my family have also used Richardsons already to advertise their property."
R. Campbell, Whitley Bay
"Richardsons have now let my property in the North East on a number of occasions. They carry out a professional service with a very personable and diligent approach. Letting properties in the North East whilst living in London could have been an issue for me, but Richardsons made sure everything was taken care of in a very attentive and efficient fashion. All correspondence and conversations were concluded via e-mail or over telephone, removing the need to be present in the North East, and they have always been at hand to deal with any issues that crop up. I would have no hesitation at all in recommending their services."
C Moore, London
"We found Trish at Richardsons a pleasure to work with. She was dedicated to the task of finding us tenants for our apartment and kept us informed at all times. She always returned calls and worked in a friendly, professional and proactive manner. We have already recommended Richardsons to two of our friends who were also highly impressed by the quick, successful service they received from Trish."
Susan, North East
"I have been nothing but happy with the service I've experienced with Richardsons, it has basically taken all the stress out of renting my property out, particularly since I don't live locally. I am kept informed about any problems that have arisen at my property together with a detailed breakdown of cost (estimated cost if a decision was required by me). After having a few stressful years with alternative options moving to Richardsons has been great, I've already recommended them to others."
Annie
"Was provided with a friendly service, the agent's attitude was very positive and she demonstrated her competence through the quick letting of my flat."
Andrew, London
"Just a quick email to say thank you for your help. I used your company while looking for a house to let in seaton sluice and was really impressed with your efficiency and friendliness"
Jesmond
"I received an excellent, professional service from Trish when looking to rent out my property; the whole process was hassle-free and the property was let out far quicker than I expected. I am kept well informed of all matters relating to the property, and Trish always goes the extra mile to resolve any issues that may arise. I have no hesitation in recommending Trish and her company, as they are the best management and letting agency that I have used during my time as a landlord"
Mr Hailes, Newcastle upon Tyne.
"We have used Trish from Richardsons on several occasions to rent our bungalow and every time she has been very informative from start to finish with viewing feedback and details on the progress of the application. She has given good advice on what should be done to help rent the property and helped us with changes made to the property, she is very hands on and happy to help where and when she can. We have rented property for years and never came across this type of approach, she treats our property as if it were her own and makes sure only the best tenants are found. If service is important to you we would highly recommend using Richardson's for stress free renting!"
Whalen family, North Shields.
"I have been using Trish Richardson for renting out property and am very happy with the services provided and will definitely be using her services for the foreseeable future. Her services were of a superior nature and I have recommended her to a friend who, in turn have used her services, they are also very happy with the service provided. My experience with Trish has been very good, she is diligent and keeps me up to date and informed at all times, keeps my interests in mind and gives advice on clients who she thinks are suitable tenants, she makes herself available to speak to when needed, if she is not available she always contacts me within a reasonable period of time, I don't have to keep ringing her and leaving messages. In my experience her services are second to none, having experience of other agents she is by far the best I have dealt with, and have no hesitation in recommending her services."
Mrs H Foley, Darras Hall
"We found Richardsons provided a very efficient and personal service. As landlords we had excellent communication with minimal hassle! Our tenant was found quickly and any queries were sorted promptly in a professional but friendly manner. We would definitely recommend Richardsons and would definitely use them again. Thanks Trish for all your help!"
Mr & Mrs Hutchinson, Red House Farm, Whitley Bay
"We would like to thank you for the work you have done regarding the letting of our house. We have found you and Richardson Residential Lettings very professional and good communicators. We appreciated your advice and the ease in which the rental was dealt with. We would certainly recommend your service to anyone else considering letting their property. The speed and efficiency from marketing, viewing and tenants moving in surpassed our expectations. We are looking to buy our next rental with the certainty we are in the best possible professional hands we could ask for, we thoroughly recommend your services."
John Dougal and Lynne Douglas
"Just to say a big thank you for your help in letting my property. Can't believe how quickly and smoothly it all went. Just over a week from my initial enquiry you had advertised my property, found a suitable tenant, organised contracts, carried out relevant checks to make sure the tenant was of suitable character and financially reliable. The rent arrived in my account yesterday and the tenant moves in tomorrow. All carried out with the highest levels of professionalism. Any landlord looking to let their property should look no further than Richardsons. This is the second time you have let my property and I for one would go nowhere else."
John Oliver